Does every defect need a photo?

An item is captured with a photo, and the closeout photo is required before it can be marked closed. That way a closed item always has the picture that proves the fix sitting on it.

What photos sit on an item?

The original issue photo, the rectification photo from the trade, and any closeout photo from the reviewer — each kept with the date and the person who added it.

Can photos be changed after an item is closed?

The history of an item is kept, so you can see what was captured and when. That is what makes the record useful months later during the defects liability period.

Photo evidence

The photo that proves the fix stays on the item.

No photo, no closeout. CleanRun IQ keeps the original, rectification and closeout picture on every defect — so a closed item always carries the proof behind it.

Book a 20-minute walkthrough

One item, the full picture.

Each defect carries its photos from first capture through to closeout — every step dated and tied to a person.

Captured

Cracked tile, Unit 207 ensuite. Photo taken on the walk.

Rectified

Trade uploads the fix. Item moves to review.

Closed

Reviewer checks the photo against the issue and closes it.

Image markup

Mark up the photo so the trade sees exactly what you mean.

Draw an arrow, ring the problem and drop a short note straight onto the picture as you capture it. The trade opens the item and sees the issue circled — no guessing which crack, which tile, which corner.

Arrows, highlight rings and text, right on the photo

Annotations save to the item, not a separate file

The marked-up photo carries through to the handover report

Mark up evidence Close

Defect photo with a hand-drawn red markup circle

Tool

Pen

Colour

Width

Undo

Reset Save marked-up copy

Why the photo matters.

Protects you at handover

When a client questions an item, the picture that proves the fix is already attached — not somewhere in a camera roll.

Holds trades accountable

A rectification photo is the difference between “it’s done” and proof it’s done. The trade uploads it against the item.

Still there at DLP

Defects liability claims can land months later. The photo and the item history are kept, so the answer is easy to find.

Defect management Handover reports Closeout checklist

See the photo record on a real item.

Book a short walkthrough and we'll show capture, rectification and closeout with the picture sitting on every defect.

Book a 20-minute walkthrough See sample defect register

No credit card. No hard sell. Just a practical walkthrough.